Privacy Policy


Purpose of Policy Statement

The following is the privacy policy statement ('Privacy Policy") of iSend Pte Ltd and sets forth our policies & practices in relations to personal data that we collect through our website, form, and any mobile sites, applications, or other mobile interactive features (collectively, the" system process".

Our policy is to comply and ensure that our employees comply with the requirements of the Singapore Personal data Protection Act (2012) ('PDPA') and any other relevant privacy laws of Singapore. In order to use the services provided on our system, you will have to provide your personal data with us.


This Privacy Policy explains how the company handles personal data you share with us.

  • Personal Data

    'Personal data' is personally identifiable information that identifies you as an individual, such as your name, mailing address, email address, age, contact number etc. Personal data is only obtained when you provide the information to us, voluntarily with an intention to enter into transaction or potential transaction. We may use personal data to better understand interests, taste & preference with an objective to provide better services.

  • Data Subjects

    Individuals accessing the system or submitting details for the purpose of registration or who are registering to use the services on the system and who provide personal data to us ("you" or "your") are covered by this Privacy Policy.

PRIVACY Principles

Your privacy matters to us. Business is built on trust between our customers and company. To preserve the confidentiality of all information you provide to us, we shall maintain the following privacy principles: no data are disclosed without your prior consent. The company obtain consent to collect & use such data. the company commits to these principles and respect the inherent trust that you place in us. Only relevant and necessary personal data/ information are collected which is required to discharge service delivery.

No data is shared with third parties, without your prior consent. It is only after your consented, your personal data may be shared to third parties, including other companies or agents, as may be advised to you, either within or outside Singapore, and as permitted by law. Any contracts with these third parties will include the necessary provisions to safeguard the personal data that is being transferred to them in accordance with the PDPA.

The company may be required from time to time to disclose your personal information to governmental or judicial bodies or agencies or our regulators, if required to do so by law.

The company takes proper & reasonable measures to ensure that your personal data in our possession or control is accurate and up-to-date.

The company protects the personal data in our possession or under our control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, or disposal of such data.

This policy covers:

  • Data access and correction right of customers;

  • Controls employed for protecting personal data;

  • Classes of third agents/ companies/ persons that the company can transfer personal data to;

  • Purposes to collect personal data;

  • The company policy on data transfer;

  • Use & retention of Personal data

  • Withdrawal of your consent

Purposes of data collection

Time to time, you may require share/ supplying us your personal data in connection with the opening or continuation of accounts/ operational arrangement in provision of commercial services. Failure to supply such personal data may result to discontinue facilities or provide services to you.

The company collects personal data in the ordinary course of the continuing our business relationship, i.e. effecting your payment transaction or avail any of our other services through the system.

We, or authorized third parties, may use your personal data for any one of the following purposes:

  • Credit check if applicable in course of business before discharging our obligation.

  • Product development

  • Marketing activities

  • Settlement of dues/ outstanding, if any owed from you

Complying with the obligations, requirements or arrangements for disclosing and using data that apply to us including:

  • Any law binding or applying to us existing currently and as may be amended, from time to time;

  • any guidelines or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers existing currently and in the future that apply to us; or

  • Any present or future contractual or other commitment with local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or seIf-regulatory or industry bodies or associations of financial services providers that is assumed by or imposed on us by reason of our financial, commercial, business or other interests or activities in or related to the jurisdiction of the relevant local or foreign legal, regulatory, governmental, tax, law enforcement or other authority, or self-regulatory or industry bodies or associations;

  • Complying with any obligations, requirements, policies, procedures, measures or arrangements for sharing data and information within our intragroup companies, subsidiaries, or affiliates, and any other use of data and information in accordance with any group-wide programmers for compliance with sanctions or prevention or detection of money laundering, terrorist financing or other unlawful activities; or

Controls employed by the company for protection of personal data

Personal data in our possession and under our control shall be kept confidential and private under secure environment/ encryption. The company takes reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal data. We shall store all the personal data you provide on our secure servers.

Physical copies shall be under lock and key with Logged access and/ are e-archived after certain period as required by law.

Unfortunately, however, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. Any losses of personal data shall be handled at the outset as per legislated requirements or guidelines. Should there be none, we shall make arrangements to notify the relevant internal & external stakeholders. Periodic updates will be arranged to notify on actions and remedies taken with the final solution to be shared, on a fair and equitable basis. The final handling decision lies on the company policy, based on legal and regulatory priorities firstly followed by its social responsibility.

Classes of persons we can transfer personal data

the company may provide such personal data to the following third parties for the purposes set out below: to any agent, contractor or third party service provider who provides administrative, telecommunications, computer, payment, debt collection or other services to it in connection with the operation of its business; to any other person or entity under a duty of confidentiality within our group companies which has to be in line with their nature of function on a need to know basis;

  • to any person or entity to whom we are obliged or otherwise required to make disclosure under the requirements of any law binding on or applying to our relevant group company, or any disclosure under and for the purposes of any guidelines or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or seIf-regulatory or industry bodies or associations of financial services providers with which our relevant group company is expected to comply, or any disclosure pursuant to any contractual or other commitment of our relevant group company with local or foreign legal, regulatory, govern- mental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers, all of which may be existing currently and in the future applying to itself or its subsidiaries; or

  • to any other person or entity (including its associated companies or affiliates) who had established or proposes to establish any business relationship with it or recipient of the data. In all instances we shall ensure that our contracts with such third parties shall stipulate that the third parties shall act in accordance with the PDPA with respect to your personal data.

Data Access and correction right

You have the right:

  • To check whether we hold your personal data;

  • To access and correct your personal data;

  • To request that we correct any of your personal data that may be inaccurate; and

  • To inquire about our policies and practices in relation to personal data and to be informed of the kind of personal data held by us.

a. The above requests can be addressed as follows:

  • Attention to: The Compliance Officer.

  • Address: We may require you to verify your identity before we provide you access to your personal data.

b. We may charge you a fee in accordance with our Schedule of Fees and Guidelines to access to your personal data.

Use & Retention of Data

Upon obtaining your consent, your personal data may be processed, kept, transferred or disclosed in and to any country by us and in accordance with the PDPA and the laws, rules, regulations, or governmental orders of that country. The company retains your personal data for the period necessary to carry out the purposes outlined in this Privacy Policy, unless a longer period is required or permitted by law.

Withdrawal of consent

You may, at any time, withdraw your consent for our collection, use, or disclosure of your personal data for any purpose by contacting our Compliance Officer as indicated above.